PRIVACY POLICY

Last Updated: August 2025

At Baillie Installations, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and protect your data when you use our website, contact us, or book our services.

1. Who We Are

Baillie Installations is a family-run business providing CCTV, alarms, TV mounting, aerial, and satellite installation services across the UK. We act as the “data controller” of your personal information, which means we are responsible for how your data is managed and protected.

If you have any questions about this policy or how we use your data, you can contact us at:

📧 hello@baillieinstallations.co.uk
📞 0345 257 2747
📍 71 Kilbowie Road, Clydebank, G81 1BL

2. What Information We Collect

We may collect the following personal information when you interact with us:

Contact details – name, address, phone number, email
Service details – information about the services you request, such as CCTV installation or TV mounting requirements
Communication history – emails, calls, or messages exchanged with us
Website usage data – IP address, browser type, and cookies (see section 7)

3. How We Use Your Information

We use your personal data to:

Provide you with quotes and carry out the services you request
Manage your bookings and customer account
Respond to your enquiries and provide customer support
Process payments securely
Send you updates about your appointment or installation
Improve our website and services
(With your consent) send marketing communications about our services

We will only use your data when we have a legal basis to do so, such as fulfilling a contract with you, complying with legal obligations, or with your consent.

4. How We Share Your Information

We do not sell your personal data. We may share it only with:

Our trusted staff and engineers who deliver your service
Professional service providers such as payment processors and IT support
Sub-contractors (only if required, and they must follow strict confidentiality rules)
Legal or regulatory authorities if required by law

5. How We Protect Your Data

We use appropriate technical and organisational measures to keep your data secure. This includes encryption, secure servers, and limiting access to only those who need it.

6. How Long We Keep Your Data

We only keep your data for as long as necessary to provide services, comply with legal obligations, or resolve disputes. For example:

Customer records: up to 7 years (to meet accounting and tax requirements)
Enquiries with no booking: up to 12 months
CCTV footage (if provided as part of maintenance or troubleshooting): typically no longer than 30 days, unless otherwise agreed

7. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and understand how visitors use our site. Cookies help us provide a better service, but you can choose to disable them in your browser settings.

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to how we process your data
Request a copy of your data in a portable format
Withdraw consent for marketing communications at any time

If you’d like to exercise any of these rights, please contact us using the details above.

9. Marketing Communications

We may send you updates about our services by email, phone, or text if you’ve given us permission. You can opt out at any time by clicking “unsubscribe” in emails or contacting us directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our services. Any updates will be posted on this page with a new “last updated” date.

11. Contact Us

If you have any questions or concerns about how we use your personal data, please get in touch:

📧 hello@baillieinstallations.co.uk
📞 0345 257 2747
📍 71 Kilbowie Road, Clydebank, G81 1BL

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.